Responsible gambling

We want you to enjoy playing responsibly. If you ever feel your play is becoming a problem, you are not alone — support and practical tools are available. Below we explain the options you can use right away to help control spending, protect your wellbeing, and get help when needed.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

ERT offers several self-help tools that let you control how much and how often you can play. These tools are simple to set up in your account and are designed to give you time and space when you need it.

• Deposit limits: Set daily, weekly or monthly limits to control money committed to play. Making a limit stricter takes effect immediately; relaxing a limit usually requires a short cooling period.
• Cooling-off (time-out): Temporarily pause your access for short periods such as 24 hours, 7 days, 1 month or 3 months to take a break from gambling.
• Self-exclusion: Choose longer-term blocks of 1, 3, 5, or 10 years, or a permanent exclusion. Self-exclusion blocks account access and related marketing for the selected period and aims to remove temptation while you take control.
• Verification and reactivation: For safety and compliance we may require identity verification before changes to limits or reactivation after a self-exclusion. Reactivation after a long exclusion generally requires a written request and a verification check.
• Crypto and special payment methods: Some payment types may not support imposed deposit limits. Always check your cashier options before depositing if you rely on limits to manage play.

Session reminders / loss limits

Small habits can help keep gambling fun and under control. ERT provides interactive session tools and configurable limits so you can create healthy routines.

• Reality checks: Optional session timers and periodic pop-ups that remind you how long you have been playing. These can pause play until you acknowledge them.
• Loss and wagering limits: You can set personal limits for how much you lose or wager over a period. If set, these act as hard boundaries to stop play before losses escalate.
• Automatic safeguards: The operator may apply mandatory limits or temporary suspensions if monitoring detects risky behaviour.
• Practical session tips:
  • Decide a time limit before you start and set a reality check.
  • Use deposit limits rather than relying on “stop when you win” strategies.
  • Avoid chasing losses — walk away and review your limits before resuming.
• Warning signs to watch for:
  • Feeling restless or irritable when trying to reduce play.
  • Increasing deposit frequency or raising your limits to chase losses.
  • Neglecting work, family or important responsibilities because of gambling.
  • Using gambling to escape stress or negative emotions.

Links to Support Organizations

If you need extra help beyond the tools available on your account, reaching out to specialist support can make a big difference. ERT can provide information about national and international organisations that offer confidential advice, counselling, and practical support.

Common types of help available from specialist organisations include:

• One-to-one counselling and telephone support.
• Peer-support groups such as anonymous fellowships.
• Online chat and web-based self-help tools for managing urges.
• Financial and debt-advice services for practical budgeting help.

If you prefer, contact our support team through your account area to ask for a list of appropriate organisations in your country — our team can help you find the right kind of assistance and respect your privacy.

Differences from Switzerland-specific standards

Available tools and external referral options can vary by country. If you live in Switzerland, please be aware that local self-exclusion registers, helplines, and national treatment services may operate differently from the options provided here.

• If you want to use a national self-exclusion register, check with local authorities or specialist support to confirm how to enrol and whether our self-exclusion will be recognised across other operators.
• Use local treatment and support services in Switzerland if you prefer country-specific care or integration with national systems.
• Contact our support team if you need help understanding how our tools work alongside any national schemes you plan to use.

Whenever you are ready to act, small steps make a real difference. Start by setting a deposit limit, enabling a reality check, or taking a short cooling-off break. If you feel unable to stop, use self-exclusion and reach out for specialist support — we will assist you respectfully and without judgement.

If you are in immediate crisis or feel at risk of harming yourself, contact your local emergency services right away.